Passenger Services

Kenya Airways is committed to providing a smooth and comfortable travel experience. Our efficient check-in process allows for easy flight confirmation and luggage handling. We also offer mobility assistance, including wheelchair support, to ensure a stress-free journey for everyone.

For those seeking a premium experience, the VIP Meet and Assist service provides personalized support with priority check-in and expedited security clearance. Overall, Kenya Airways prioritizes passenger convenience, safety, and excellent customer care.

Check-in Services

When you travel with Kenya Airways, you can expect a friendly and efficient check-in experience. Our well-equipped counters make it easy for passengers to check in their luggage, confirm flight details, and collect boarding passes without any hassle. The airline's dedicated staff is experienced and uses modern technology to keep things running smoothly, helping to minimize wait times and ensure your journey starts off on the right foot. It’s all about making your travel as convenient and enjoyable as possible so you can focus on the adventure ahead! /p>

VIP Meet and Assist

At Kenya Airways, we offer VIP Meet and Assist services designed to ensure a smooth and personalized travel experience for premium passengers. Enjoy priority check-in, quick security clearance, and dedicated assistance throughout your airport journey. Our friendly staff is committed to making your travel stress-free and enjoyable. This service reflects our dedication to exceptional comfort and convenience.

Passenger Mobility

Kenya Airways is dedicated to making travel accessible for everyone, especially those with mobility challenges. We provide specialized services like wheelchair assistance and priority boarding to ensure a smooth journey. With trained staff supporting passengers from checkin to arrival, and modern equipment, Kenya Airways is committed to creating a safe and welcoming experience, highlighting our focus on equal travel experience for all.